Make a claim
Medical emergencies
If you have an emergency or need medical treatment abroad:
- Contact Sun Trust Group Travel Insurance Assistance Centre
- Call us within 48 hours if you have to stay in a hospital, or if your medical expenses are likely to be more than $500.
- Please have your policy number to hand when you call.
Other emergencies
If you want to make a claim, you'll need a written report from the relevant authority:
- Theft, mugging, loss - tell the police within 24 hours and get a report and reference number from them.
- Passport loss - contact the consulate that issued your passport.
- Loss or damage in transit - contact the carrier e.g. your airline and request a Property Irregularity Report.
- Travel delay - confirm the reason and length of delay with the carrier.
- Catastrophe - obtain a written confirmation of the cause from local or national authorities.
If you need to get home
If you need to cut your trip short and want to claim additional travel expenses, contact Sun Trust Group 's Travel Insurance Assistance Centre before you make any arrangements.
Claiming expenses
You’ll need medical certificates showing the nature of the injury or sickness. You may need to pay for this.
Once you get home
Please contact us to get a claims form.
Any medical bills that you don't pay can be referred to:
Sun Trust Group 's Travel Insurance Centre
2537 Mayfield Road
Oxford, OX2 7DY, Oxfordshire, United Kingdom
Don’t forget to keep your receipts, or we won’t be able to consider your claim.
Where can I get information and advice on the country I intend to visit?
In addition to the advice you can receive as a policyholder from the Sun Trust Group 24-hour Travel Insurance Help Line, the Foreign and Commonwealth Office 
website offers a wealth of travel advice and tips, and up-to-date, country-specific information.
For product details visit our travel insurance product page.